frequently asked questions

Woman stepping into a lunge beside a dumbbell during a home strength workout

Membership

  • If you have questions about your subscription, billing, or technical issues, please contact hello@loamovement.com

  • We hate to see you go!

    Once signed into your account, you can easily cancel your subscription by clicking your Profile at the top right. Then select “Purchases & payments.” Your active membership will be visible here. Click the “Manage” dropdown, and tap “End Membership.” You will receive a confirmation email once you’ve successfully canceled your membership.

    If you have any problems, contact hello@loamovement.com for assistance.

  • On the Sign In page, click “ Forgot Password?” - Enter the email associated with your account, and click “Send Instructions.” The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password.

  • Once signed into your account, you can change your password by clicking your Profile at the top right. Select your name/email shown at the top. Scroll down to see “Secure Sign In” and click “set new password.” Once you’re finished click “save changes.”

  • Once signed into your account, you can update your billing information by clicking on your

    Profile at the top right. Then select “Purchases & payments.” Under Payment Method, click on Change Payment Method to update your billing information.

  • The most common reasons for decline is a change in your billing address/zip associated with the card on file, insufficient funds, or card expiration. If none of these apply to you, your credit/debit card may have online purchase restrictions. Please contact your credit card company to let them know the purchase you would like to make is valid. Certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied. We recommend adding a different card.

  • Due to the virtual nature of the product, we do not offer refunds. However, if you believe there was a billing error associated with your account, please reach out to hello@loamovement.com - we’re happy to resolve any billings issues!

Woman doing a dumbbell bicep curl with light weights

Classes

  • We recommend new members start with our Core Connect Program under the carousel titled “New to Loa? Start Here!” Once you’ve completed Core Connect, hop into the Weekly Lineup.

  • At Loa Movement, we’re focused on building strength for life and because of this, we don’t categorize our classes by level (beginner, intermediate, advanced). Instead, we encourage you to choose a weight that is challenging for YOU! The goal is to take each muscle group to the point where reps feel challenging and difficult to complete. This ensures that you’ll make gains in muscle strength and hypertrophy. You can read more about this in Dr. Lauren’s blog post HERE.

  • Yes, of course you can! Loa Movement’s on-demand library has over 400 different full-length videos, so there’s plenty to choose from. However, Dr. Lauren carefully plans each week to target all your muscle groups and allow adequate rest. This programming includes 4 strength classes a week plus a bonus Mat Core class on Wednesday, shown in the very first carousel of the on-demand library. We also give suggested 2-day, 3-day, and 4-day splits in the show notes of this video HERE.

  • The Loa programming is strategically designed to target all your muscle groups 2 times a week, through 4 strength classes (Monday, Tuesday, Thursday and Friday) plus a bonus Mat Core class on Wednesday. Short on time? Take either the upper body + lower body lift or the 2 full body burns to ensure you hit all your muscle groups at least once. Every Sunday we release the next week of programming that includes brand new classes.

  • Yes! We host occasional studio livestream classes and events, where you can get real-time feedback and connect with the Loa community. We announce them in the app's community tab and on the app calendar.

  • Our program is designed to minimize risk of injury through careful exercise selection and expert cuing. Some muscle fatigue and soreness can be expected. If you experience pain during a workout, stop the movement. Try swapping for a different movement that targets the same muscle group (Lauren often gives options during class). Although Loa Movement has licensed healthcare providers on the team, they are legally unable to give medical advice through the Loa Movement platform. Please consult your doctor for specific treatment recommendations.

  • While many of the instructors at Loa Movement are Doctors of Physical Therapy, the classes themselves do not take the place of physical therapy. If you have an injury, please consult a healthcare provider before taking a class.

  • If you’re short on time but still want to fit in some movement, check out our Quick Bit classes. These classes are under 20 minutes, but pack a punch!

  • We’ve designed our classes so you need minimal equipment: a few sets of weights, resistance bands, and a few other small items. Check out our Equipment Page for a detailed list.

Technical

  • You can stream directly on your computer by going to app.loamovement.com and signing in.

    You can also easily access all our classes through our mobile app by searching “Loa Movement” in the App Store or on Google Play.

  • Our videos are encoded to give you optimal playback and reduce load time or buffering. Try the following steps if you are having playback issues in-app or on other devices.

    IN-APP ISSUES:
    1) Disconnect and reconnect to WiFi
    2) In the App: Locally download videos by clicking the cloud and arrow icon in the top right corner

    DESKTOP OR OTHER DEVICE ISSUES:
    1) Disconnect your device from WiFi
    2) Unplug your router for 60 seconds and plug your router back in
    3) Reconnect your device to WiFi 2 minutes after the router has been reconnected

    If you continue to have issues please reach out to us via email at hello@loamovement.com